Incidents, PRRs, and Psychological Safety

A Production Readiness Review is a process that identifies the reliability needs of a service based on its specific details. Few organizations have the benefit of starting with a robust PRR process. In most instances, the PRR process came about because of a production incident. The fact is there isn’t a one size fits all PRR process. What your PRR process looks like is a function of many things, including where your organization is, and it's business goals. In this talk, Nora discusses the context around PRRs and then provides tangible takeaways on how you can improve your production reliability. Spoiler alert: PRRs at other companies are great examples of how they measure production readiness, but you can’t drop their process into your organization without context.