Speaker: Vitor Pellegrino

(He / him / his)

Director of Engineering @SeatGeek

Vitor Pellegrino is a Director of Engineering at SeatGeek. He leads the Cloud Platform team, which is the group responsible for developing the platform that powers all SeatGeek's systems. 

He has been working as a software developer for over 15 years with companies in Brazil, Germany and the US. Most of his career was spent with highly distributed Microservices, high-traffic scenarios, and the challenges of implementing SRE and Continuous Delivery practices at an organization level. 

Find Vitor Pellegrino at:

Session + Live Q&A

How SeatGeek Successfully Handle High Demand Ticket On-Sales

High-demand online ticket on-sales are a core part of SeatGeek’s business and pose a challenge to delivering a seamless user experience. SeatGeek's ability to handle large amounts of online traffic made the company the preferred ticketing solution for significant teams at the English Premier League. They use SeatGeek’s primary ticketing software, SeatGeek Enterprise, to give supporters a best-in-class buying experience.

For example, the high demand for tickets in a UEFA Champions League Final translates into very high traffic surges on our ticketing platform. Our ability to handle this load has a lot to do with our usage of virtual waiting rooms or online queuing systems. They can help protect a website’s overall user experience by remaining online for a subset of users while the excess traffic is queued (First-In-First-Out). Also, virtual waiting rooms can be applied when the desired feature is that the user should wait their turn to access a protected area of a website.

You will learn how our ticketing systems work and get a deeper understanding of our in-house virtual waiting room – the primary component that allows us to handle these high-traffic ticket on-sales. We will show details of its implementation using Golang and Javascript, both deployed on AWS and Fastly infrastructure.


Tuesday May 10 / 11:10AM EDT (50 minutes)


Architectures You've Always Wondered About


ArchitectureEnterprise ArchitectureGo-LangAWSCloud ComputingScalability

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