Using Generic Mitigations and Playbooks as Code to Improve Reliability

Every company lives in fear of an outage, or other production incident that wakes engineers up in the middle of the night, and results in unhappy customers trying to access services.  It's more vital than ever to mitigate the customer impact of outages as fast as possible.  In this session, StackPulse CTO Leonid Belkind discusses the concept of "generic mitigations" and how this approach leads to a saner incident experience for on-call teams as well as improved customer experience during outages.  He'll also give tips on how to get started with generic mitigations by turning incident response playbooks from documents to executable code - and the benefits this brings.